Marlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. Service management is a generic activity which didn’t originate from the IT industry, and therefore is much bigger and more widely applied than IT service management or business service management. BSM and ITSM can be considered as applications of service management in a specific context.
Under previous regulations, companies generally had to collect and manage approximately 10 data points about each lease. Under new rules, they will need to collect and manage an estimated 25-70 points. Many current lease management systems were not designed to handle this level of granularity, and extracting the data presents its own challenges. Additionally, leases often experience frequent turnover, so new data will near-constantly need to be entered into the system.
Hosted PBX is a service where the call platform and PBX features are hosted offsite at PrimeLink’s facilities. The business end users connect via IP to the provider for voice service. This phone system can reduce your monthly bill tremendously compared to a traditional business phone system.
The ability to monitor the health of business services is a key advantage of having a service-alignedâ€ view of IT. Underpinning this service-aligned view is a concise, accurate, real-time mapping of applications, their supporting IT components, and their inter-relationships. Once these maps are bound to real-time data from IT service monitoring and event management systems, an accurate, always up-to-date measurement of the health of each business service is readily accessible, including the criticality and priority of incidents affecting service health. Ideally, this information is presented in an intuitive dashboard that lets IT staff see the health of business services across the enterprise at a glance.
An IT service may not be customer-facing, for example, an IT service which is seen as ‘back office’ as it supports the execution of an internal business process, such as the support for a billing process which the finance department would own and manage. Business service is a broad term encompassing an array of industries serving the needs of corporation, consumers, and citizens. It includes various sectors like finance, professional services, management of companies, administrative support, hospitality and tourism.