Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. As the operations arm of Fidelity Investments, India, we focus on the Workplace Solutions business. We help address over a million customer needs each month through a wide spectrum of services ranging from transaction processing to risk management. A complete, intelligent solution, powered by Office 365 and Windows 10, allowing you to empower your team, safeguard your business, and simplify IT management.
Our team uses a combination of advanced analytics, market research, decision sciences, and investment research to provide tactical and strategic business solutions to a broad range of Fidelity’s businesses. We are an outsourcing-company which assists small and medium-size companies as well as freelancers throughout Europe and Asia which is supported by the Board of Investment here in Thailand.
BSM software is an outgrowth of network management systems as the software tracks the performance and availability of the networks components across a data center. 4 Traditional network management systems focus on measuring and monitoring the technical metrics and trends of IT applications and infrastructure. The primary users of these systems are technicians and systems administrators in the operations organization. Although these systems enable the IT operations team to identify problem areas from a technical point-of-view for a given piece of the infrastructure, significant gaps exist in determining the business impact of a specific problem. For example, if a router and a server fail at the same time, these systems offer no way for the network operations center operator to determine which of these is more critical or which business services have been impacted by the failure of these devices.
Business services are delivered to customers, supporting their needs, sometimes through the support for a business process or directly supporting a service or product delivered to end customers. A business service may be supported by one or more IT service(s), and may consist almost entirely of IT services especially where the IT service is directly customer-facing. Examples include online banking and online shopping.
Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.